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Certified AI Professional for BPO & Customer Operations (CABO)

AI & Modern Tools · AI in the contact centre and back office: deflection and agent assist, quality at full coverage, workforce management, and the commercials of automating an outsourced service.

Certified AI Professional for BPO & Customer Operations is an online skill certification you earn by passing a 20-question, 30-minute proctored exam with 70% or more. The study material and the exam are free; the verifiable certificate costs ₹999 and you pay only if you pass.

20 questions
30 minutes
70% to pass
₹999 only if you pass

What the exam covers

  • Contact centre metrics and workforce management
  • Self-service, IVR and conversational AI
  • Agent assist and automated quality
  • Back-office automation and document processing
  • BPO commercials and service levels
  • Data protection in outsourced delivery

How to get certified

  1. Read the free study notes and revise with the slide deck.
  2. Sit the 30-minute exam online with your camera and microphone on. Each attempt is a fresh paper.
  3. Pass at 70% and claim the certificate. It carries a QR code and a number anyone can check.

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Questions people ask

What is the Certified AI Professional for BPO & Customer Operations (CABO) certification?

Certified AI Professional for BPO & Customer Operations is an online skill certification from CareerCraft Labs. AI in the contact centre and back office: deflection and agent assist, quality at full coverage, workforce management, and the commercials of automating an outsourced service. You earn it by passing a 20-question proctored exam with 70% or more.

What does the CABO exam cover?

The CABO exam covers: Contact centre metrics and workforce management; Self-service, IVR and conversational AI; Agent assist and automated quality; Back-office automation and document processing; BPO commercials and service levels; Data protection in outsourced delivery.

How much does the AI Professional for BPO & Customer Operations certification cost?

The study material and the exam are free. You pay ₹999 (GST included) only if you pass and want the certificate issued.

How long is the CABO exam, and how many attempts do I get?

30 minutes for 20 multiple-choice questions drawn at random, with your camera and microphone on. You can sit it up to 3 times in any 24 hours, and every attempt is a different paper.

How does an employer verify the certificate?

Scan the QR code on the certificate, or enter its certificate number at careercraftlabs.org/verify. Both open the issued record with the holder's name, score and date.

Is this a government or university qualification?

No. It is an independent skills certificate issued by CareerCraft Labs (AI Wizard Private Limited). Its value is that it is earned in a proctored exam and anyone can check it in seconds.

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